Request Desk

Manage all types of requests in one place, from IT-related queries to HR department requests. OrangeHRM Request Desk provides a single platform for tracking, monitoring, and ensuring timely resolution, reducing bottlenecks and enhancing workplace efficiency.

• Streamline all employee queries. Whether it's a password reset, a benefits question, or an office supply request, employees have one clear channel to submit their needs, simplifying the process for everyone.
• Prevent requests from falling through the cracks. Every submission is logged and tracked, ensuring that no request is overlooked and that your team can monitor its progress from initiation to resolution.
• Boost efficiency and response times. By centralizing requests, departments can quickly identify, prioritize, and address issues, leading to faster resolution and a more productive work environment.

Make employee departures seamless with automated self-resignation request workflows. Ensure proper documentation, initiate necessary exit processes, and provide smooth transitions for employees leaving the organization.

• Streamline the offboarding process. When an employee submits a resignation, the system automatically triggers a series of tasks, ensuring no critical step is missed.
• Ensure consistent documentation. All resignation requests and related communications are centrally logged, creating a clear audit trail for compliance and future reference.
• Reduce HR's administrative burden. Automating the initial steps of a departure frees up your HR team to focus on supporting the departing employee and preparing for their replacement, rather than managing manual paperwork.

Employees can easily submit and track HR-related requests, including job confirmations, salary updates, supervisor changes, payroll queries, and general HR inquiries. Centralize these requests to streamline responses and improve employee satisfaction.

• Provide a single, easy channel for all HR needs. Employees know exactly where to go for any HR question or request, eliminating confusion and making it simpler for them to get the support they need.
• Boost HR team efficiency and response times. By centralizing requests, your HR department can efficiently categorize, prioritize, and address inquiries, leading to quicker resolutions and a more productive team.
• Enhance employee satisfaction through transparency. Employees can track the status of their requests in real-time, giving them peace of mind and reducing the need for follow-up calls or emails, which ultimately improves their overall experience.

Automate request routing to ensure every request reaches the right department or individual. Enable delegation in case of absences and establish predefined rules to optimize request processing without manual intervention.

• Ensure rapid and accurate request delivery. Automatically route requests to the correct team or person the moment they're submitted, eliminating manual sorting and potential delays.
• Maintain uninterrupted service, even during absences. With built-in delegation features, requests are seamlessly redirected when key personnel are away, preventing bottlenecks and keeping operations smooth.
• Streamline processes with predefined rules. Set up automated actions and responses for common request types, dramatically reducing the need for human intervention and freeing up your team for more complex tasks.

Make approvals effortless for promotions, reporting structure changes, and personal information updates. Empower managers and HR teams to handle requests efficiently within a centralized, user-friendly platform.

• Accelerate key HR decisions. Managers can quickly review and approve critical requests like promotions or organizational changes directly within the system, speeding up important HR processes.
• Reduce administrative bottlenecks. Eliminate manual routing and paper forms for approvals, streamlining workflows and freeing up valuable time for both managers and HR teams.
• Ensure consistency and transparency. All approvals are documented and tracked within a centralized platform, providing a clear audit trail and fostering greater accountability in HR decision-making.